Privacy Policy
Effective Date: 16th September 2002
Last Updated: 1st March 2026
At O’Briens Irish Sandwich Café Malaysia (“O’Briens”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile platforms, loyalty programs, promotions, or interact with our services.
By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Delivery or billing address
Account & Membership Information
- Loyalty membership details
- Reward points history
- Purchase records
- Preferences and feedback
Transaction Information
- Payment records (excluding full card details)
- Order history
- Delivery information
Marketing & Communication Data
- Newsletter subscriptions
- Promotional campaign participation
- Survey responses
- Contest entries
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Cookies and tracking technologies
2. How We Use Your Information
Your information may be used to:
- Process orders and payments
- Deliver products and services
- Manage memberships or loyalty programs
- Respond to enquiries or customer support requests
- Send promotional offers, campaigns and updates
- Improve website performance and customer experience
- Conduct analytics and business insights
- Comply with legal obligations
- Prevent fraud or misuse
3. Marketing Communications
With your consent, we may send:
- Promotions
- Product launches
- Campaign updates
- Event invitations
- Membership offers
- Surveys
You may unsubscribe anytime by:
- Clicking “Unsubscribe” in emails
- Contacting us directly
- Updating communication preferences
4. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve browsing experience
- Remember preferences
- Analyse website traffic
- Support advertising and remarketing activities
You can manage cookie settings through your browser preferences.
5. Sharing of Information
We do not sell your personal data.
We may share information with:
Service Providers
Such as:
- Payment processors
- Delivery partners
- Marketing agencies
- IT support providers
- CRM and loyalty platforms
Business Partners
For joint campaigns, promotions, or collaborations where consent is provided.
Legal Authorities
When required by law, regulation, or government request.
6. Data Security
We implement reasonable administrative, technical and physical safeguards to protect your information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission is completely secure.
7. Data Retention
We retain personal information only as long as necessary for:
- Business purposes
- Membership management
- Legal compliance
- Tax and financial obligations
- Dispute resolution
Information will be securely deleted or anonymised when no longer required.
8. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate data
- Withdraw consent
- Restrict processing
- Request deletion where applicable
Requests may be submitted through our contact channels below.
9. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices and encourage users to review their policies separately.
10. Children’s Privacy
Our services are generally not intended for children under the age required by applicable laws without parental consent.
11. Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Updates will be published on this page with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
O’Briens Irish Sandwich Café Malaysia
Email: info@obriens.com.my
Phone: 019-681 7108
Website: obriens.com.my
By using this website, you acknowledge that you have read and understood this Privacy Policy.